CRM News – JetBlue gives customer service a new face with CRM solution
JetBlue Airways is growing—and growing fast—with a network across 35 locations. Travellers are having their say as to what they want to see with their personal monitors. This is the tip of the iceberg and the solution from Salesnet is making it happen for Jetblue. Jetblue is able to keep its customers happy without encroaching on its margins.
The patent-pending CRM solution from Salesnet is playing a big role to enhance the effectiveness of its salesforce. The salesteam of Jetblue depend largely on email campaigns and Salesnet’s 25th Anniversary Edition has inbuilt HTML email functions which makes lead generation and email campaigns a breeze. Jetblue is experiencing the benefits of implementing the solution from Salesnet as information sourcing has become easy with the dashboards for easy and quick access. The graphical display of the information makes for easier understanding of the data to enable the sales staff to act according to the demands of the situation. TMCnet reports:
The solution increases performance by defining best practices, guiding salespeople to use those best practices, and tracking ongoing success using those best practices. It also assists in defining the path between business goals and realistic solutions. On demand software is nothing new, but the ease of administration, adaptability, and use and the single, low monthly subscription cost make Salesnet’s an intriguing proposition.