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JetBlue Airways is growing—and growing fast—with a network across 35 locations. Travellers are having their say as to what they want to see with their personal monitors. This is the tip of the iceberg and the solution from Salesnet is making it happen for Jetblue. Jetblue is able to keep its customers happy without encroaching on its margins.

The patent-pending CRM solution from Salesnet is playing a big role to enhance the effectiveness of its salesforce. The salesteam of Jetblue depend largely on email campaigns and Salesnet’s 25th Anniversary Edition has inbuilt HTML email functions which makes lead generation and email campaigns a breeze. Jetblue is experiencing the benefits of implementing the solution from Salesnet as information sourcing has become easy with the dashboards for easy and quick access. The graphical display of the information makes for easier understanding of the data to enable the sales staff to act according to the demands of the situation. TMCnet reports:

The solution increases performance by defining best practices, guiding salespeople to use those best practices, and tracking ongoing success using those best practices.  It also assists in defining the path between business goals and realistic solutions. On demand software is nothing new, but the ease of administration, adaptability, and use and the single, low monthly subscription cost make Salesnet’s an intriguing proposition.

Onyx Software, a global CRM player, and Cognizant, a leading provider of BPO and IT services, have entered into an agreement to provide customers with a complete CRM solution bringing forth the strengths of both companies into one unified service. The deal mandates Cognizant to bring its consulting expertise to the Onyx deployments across industries, including financial services and healthcare.

Cognizant is playing a part in increasing the operational efficiences of its customers as well as lending advise for technology initiatives. Onyx, on the other hand has recognized the role consulting can play in providing a CRM solution and enhancing customer relationships. The synergy that this partnership will provide can give customers that vital edge over competition in bringing about improved results in the market. The added advantage of both companies having satisfied customers will give the boost that will make the difference in the comprehensive CRM offering. Business Wire reports:

"Onyx is delighted to partner with Cognizant," said Jack Denault, Senior Vice President of the Americas at Onyx Software. "Working with Cognizant, we complement our professional services staff with their vertical expertise and offshore capabilities to enhance our ability to meet the complex needs of enterprise clients worldwide.

TechWhale Solutions, a CRM vendor has announced the release of Version 2.6 of its BlueWhale CRM solution. The new version has feature-rich functionalities relating to workflow, email automation, file management and AJAX inclusion. TMCnet reports:

BlueWhaleCRM is offered in three formats: a Standard, a Hosted, and a Developer edition. The Developer edition provides companies with the source code needed to customize the application and integrate it with their current applications and architectures. The Standard Edition is being offered at $150 per user and the Hosted Edition is available for $35 per user per month.

AsiaInfo Holdings, Inc. will be developing a CRM interface for Shanghai Unicom to enable the company to combat the growing demands of consumers and at the same time meet the growing competition in China’s telecom market. The CRM solution is geared to manage the entire customer lifecycle. TMCnet reports:

“The Customer Management platform will give Shanghai Unicom a deeper understanding of customer needs and enable them to make prompt business decisions and adjustments to their marketing strategy,” said Steve Zhang, President and CEO of AsiaInfo, in a press release.

CDC Software, a wholly owned subsidiary of CDC Corporation has inked a deal to buy out c360, a provider of CRM-related products and services tailored for the CRM sector. c360 is a global player with more than 1000 customers across the world and has an army of 450 authorized partners to sell its solutions.

c360 will be an welcome addition to CDCs range of offerings for which it has already made its mark. c360 is one of Microsoft’s partners and there will be a an integration of offerings which will directly benefit the customers. c360 will function as a separate business unit and will focus on high-value add-ons for Microsoft CRM platform. The synergy is evident as it will allow CDC to expand their market to newer segments. TMCnet reports:

c360 joins market-leading enterprise solutions including Ross Enterprise Resource Planning (ERP) and Pivotal Customer Relationship Management (CRM) as part of the ubiquitous enterprise solutions that CDC Software delivers to companies around the world to improve their business operations.

West Monroe Partners, a CRM provider, has announced that it will tie up with LxLi, a consultancy firm catering to the industrial engineering sector. This merger will go a long way in spreading the wings across geographical locations, enhance functional expertise and diversify service offerings of both companies. TMCnet reports:

The two companies announced an agreement in principle to merge their respective operations in an effort to expand the capabilities of both firms in the North American consulting marketplace.

Centerbase Corporation has announced a hosted CRM solution which will cater to the Small and Medium Business segment and help SMBs to set up their CRM interface in quick time and at the same time retaining ownership of the system. The solution also carries an additional feature that allows the product to be transferred to the servers of the company if such a license is purchased. TMCnet reports:

Discussing the initiative, Founder and CEO of Centerbase John Forbes suggested, "When we initially developed Centerbase, we were responding to the need for a complete and affordable CRM product…at the same time, we were contacted by businesses that wanted the features available with Centerbase but with the ease and support that was available in a hosted product.”

SAGE Accpac has released Version 5.8 of Sage Accpac CRM Solution, offering advanced features relating to vital aspects of customer relationship. Sage caters to the small and medium businesses and the newest version of this CRM solution builds on the earlier available features.

The major advantage of opting for the CRM solution from Sage is the ability to enable customers to choose between an on-demand interface or on-premise deployment. It also allows the seamless migration between the two options to meet the changing needs of the organization deploying the solution. The latest version of the CRM solution allows the customers to tailor the information they require on dashboards to facilitate daily work flow. Further, users can create multiple dashboards to enhance their productivity due to easy access of relevant information. Ferret Australia reports:

Offering feature-rich sales, marketing and customer support automation for small and mid-sized businesses, version 5.8 enhancements expand on the Sage Accpac CRM traditions of fast deployment, easy feature configuration and flexible data integration with the introduction of new end-user dashboard options, improved data management capabilities and extended system administration features.

Transcom WorldWide SA, the Luxembourg based CRM provider has invested USD 1.5 million to acquire 60% in US-based CRM provider, Cloud 10. Cloud 10 caters to the US market and specifically makes use of agents who work from home in delivering its services. TMCnet reports:

"This partnership presents Transcom with the perfect opportunity to enter the highly established US market with extremely low risk and on the back of a new and innovative foundation which challenges the conventional onshore business model," commented Keith Russell, CEO TransCom WorldWide.

Headwaters MB, a merchant bank in Denver has selected The Interaction CRM Solution from LexisNexis Interface Software (LNIS) to give a new meaning to it’s CRM capabilities. This CRM interface will enable the company to share information through a common platform and the solution is feature rich to track progress against set goals. TMCnet reports:

Headwaters MB advises companies with enterprise values of between USD20 and US300m in investment banking transactions. It intends to use InterAction as the front-end software in The ongoing development of its proprietary relationship database and will also introduce InterAction to its offices in Atlanta, Boston and Jacksonville, Florida.