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IBM’s upcoming DB2 database - codenamed Viper will be optimised for SAP software. This takes their collaboration a step ahead from the integration of its front-end collaboration products with SAP AG’s back-end enterprise applications that is being done in Project Harmony.

In fact, since the formation of Collaboration Technology Support Centers (CTSC) way back in 2003, IBM and SAP have formed a formidable alliance. As a result, they have successfully gained a significant market share by working together on many large IT projects.

According to Bruce Harreld, IBM’s Senior Vice President of Strategy,"We look forward to build on our longstanding relationship with SAP to deliver not just technology expertise, but real business value to our customers."

Read more on CTSC here

This time around the annual Sapphire User Conference is to be held in conjunction with the America’s SAP User’s Group (ASUG) from May16-18 in Orlando, Fla. SAP is planning to go all out to take full mileage from the event.

It is not only going to highlight the increased Netweaver adoption by its customers but also bring out the features of its Enterprise Services Architecture strategy. This is more or less going on as per schedule and is bound to keep SAP ahead of its competitors.

The event will also see the announcement of new additional features in SAP CRM on-demand package. The best practices for SAP upgrades and supply chain management are other attractions.

According to Rod Masey, ASUG executive vice-president,"SAP is looking for perspective from customers, and as it looks more at the mid-market, their engagement model is different. And they are trying to address the needs of the market segments that they support."

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If you are not familiar with Oracle Identity Management, this is the time to get introduced. To begin with, it is a comprehensive, well integrated family of best-in-class identity and access management products, which basically serves as the security backbone for Oracle Fusion Middleware.

Leading organizations across the world are said to be using Oracle(r) Identity Management not only to help improve customer service but also to meet compliance requirements and in the process gain competitive advantage.

The best part is, it is based on a pluggable architecture and hence can inter operate with all major databases, application servers, etc. This enables the customers to build on their existing IT infrastructure. This feature has helped Oracle Identity Management, gain many admirers which includes organizations that span multiple industries.

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Alcatel is on its way to improving employee satisfaction and effect cost reduction measures, and it is taking the help of EBSuite.com’s CRM solution to bridge the gap between where it is and where it wants to go. Alcatel has been giving positive reviews about the deployment and is all praise about the service standards set by EBSuite in meeting its requirements. PR Web reports:

Alcatel selected EBSuite’s Customer Support-Help Desk solution to help the North American Human Resources Information center organization improve employee satisfaction and lower service costs. This software technology will allow Alcatel’s North American HRIC to accurately record and track every employee point of contact across all personnel, functions, departments and call centers and efficiently escalate issues as required.