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This is a short description of Sugar CRM products and capabilities. This features will be discussed later in Sugar CRM category.

Sugar CRM

Sugar CRM is a popular open source CRM. It has three main versions:

• Sugar CRM Professional (commercial) – 239$/user/year
• Sugar CRM Enterprise (commercial) – 449$/user/year
• Sugar CRM Open Source – FREE

Here is a picture, from www.sugarcrm.com with the futures of each product. This is what the team from SugarCRM is telling us, but maybe is more for the Open Source version.

Ok, don’t wait anymore and check this Sugar CRM Open Source Demo from their main site.

So, for a first view I see that Sugar CRM Open Source has:

• Portal
• Calendar
• Activities
• Contacts
• Accounts
• Leads
• Opportunities
• Cases
• Bug Tracker
• Documents
• Emails
• Campaigns
• Projects
• RSS
• Dashboard

Sugar CRM Professional - demo here:

• Portal
• Calendar
• Activities
• Contacts
• Accounts
• Leads
• Opportunities
• Quotes
• Cases
• Bug Tracker
• Documents
• Emails
• Campaigns
• Projects
• RSS
• Dashboard
• Forecast
• Reports
• Contracts

And Sugar CRM Enterprise - (the most complete one - demo here) has:

• Portal
• Calendar
• Activities
• Contacts
• Accounts
• Leads
• Opportunities
• Quotes
• Products
• Cases
• Bug Tracker
• Documents
• Emails
• Campaigns
• Projects
• RSS
• Dashboard
• Reports
• Forecasts
• Contracts

I have bolded the differences between the commercial version and the free one.

These are the main and basic functionalities of Sugar CRM. What each one is doing we will discuss later. It is important to see that the differences are very few. In my opinion the most important element that is missing from the open source version is “reports”; of course this depends on the profile of the company. But a report is always necessary.

Tags: sugar crm, crm, open source, client, management, sugar crm tutorial