CRM News – Alcatel opts for EBSuite.com CRM solution

Alcatel is on its way to improving employee satisfaction and effect cost reduction measures, and it is taking the help of EBSuite.com’s CRM solution to bridge the gap between where it is and where it wants to go. Alcatel has been giving positive reviews about the deployment and is all praise about the service standards set by EBSuite in meeting its requirements. PR Web reports:

Alcatel selected EBSuite’s Customer Support-Help Desk solution to help the North American Human Resources Information center organization improve employee satisfaction and lower service costs. This software technology will allow Alcatel’s North American HRIC to accurately record and track every employee point of contact across all personnel, functions, departments and call centers and efficiently escalate issues as required.