CRM News – How does ID management affect CRM?

As far as customer information is concerned, every minute detail is confidential. Today, every organization has a mind boggling repository of information which can be accessed by employees. Unless and until this information is secure, there is every possibility of their confidentiality being compromised. This is where the effectiveness of ID management comes into play.

For this, a foolproof ID management technology has to be in place. Other wise it will be impossible, especially for large organizations to cope with thousands of records. One of the main issues affecting ID management is governance. They have to go hand in hand. Else it will be difficult to ensure compliance.

Luckily, organizations are realizing the importance of ID management and going all out for it.

According to market analyst IDC, spending on ID management and access systems will rise to $950m by 2009 from $550m in 2005.

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