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TeaLeaf CX, the new product off the blocks from TeaLeaf, is being promoted by the company as presenting a "clear and consistent view of the customer across the enterprise." Let’s see what exactly this means for the client.

TeaLeaf CX supports Web 2.0 applications and can identify roadblocks in the business processes. With its Business Impact Analysis reports, the software makes it easier to counter application problems. Together with TeaLeaf RealiTea 4.5, the customer is able to seamlessly use key eBusiness services. For the company, this adds to higher customer retention and loyalty.